The Help Desk is responsible for providing support to end-users via phone and email.
- First level assistance with h
The Help Desk is responsible for providing support to end-users via phone and email.
- First level assistance with hardware and software questions.
- Assist with imaging and maintaining computers
Technical services and support includes help desk, district technicians, programmers, and engineers.
- Computer configuration/ deployment/ repair
- Printer deployment/ repair
- End-user support for client based software, hardware and connectivity
- Wireless Support
- Mobile devices (Android, iOS)
Security provides the applications and access users need and maintains a safe and secure technology infrastructure.
- Anti-virus, anti-SPAM
- Firewall (Keeps out hackers)
- Security (Security of our data and computer systems)
- Website filtering
Information Services Staff 
Kristopher Keckler
Chief Information Officer
kkeckler@kusd.edu
262-359-6259• Overall Leadership for the Office of Information Services
• Prepare Board Reports and provide presentations
• Represent KUSD for various data related inquiries
• Compliance regulator for state and federal requirements
Shannon Bane
Programmer Analyst II
sbane@kusd.edu
262-359-7371• Support Staff with Infinite Campus questions and issues
• Enter and maintain staff members and access in Infinite Campus
• Verify and prepare all progress/report cards and transcripts for students
• Create reports and analyze data for departments and schools
Tom Chiapete
Programmer Analyst II
tchiapet@kusd.edu
262-359-2489• Application Design, Implementation, and Testing
• Data validity and security
• SQL Reporting Services
• Support for Infinite Campus and BusinessPlus
Travis Ciesielski
Technology Support Program Manager
tciesiel@kusd.edu
262-359-7450• Manage District Technicians and Support
• District Technology purchases/Configuration
• Google device and account administration
• District Technology Assessment Coordinator
• 1:1 Program Support/Device procurement
Samantha Daley
Administrative Support
sedaley@kusd.edu
262-359-7373• Technology purchases for schools and other departments
• Tracking and distributing technology orders
• Device warranty administration
• Manage device repair and tracking
• Central Enrollment support
Paul Darbutas
Regional Technology Support Technician
pdarbuta@kusd.edu
262-359-7372• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory
David Duffy
Database Manager
dduffy@kusd.edu
262-359-7380• Application Management – Maintain/Manage non-student applications
• Develop, maintain, and manage district databases
• Manage and assign user accounts for assigned applications
• Integration of data across systems and applications
Keith Ebner
Coordinator of Systems Support,Operations and Data Security
kebner@kusd.edu
262-359-6334• Exchange Email Support
• System Backup and Restore
• Data Security
• Disaster Recover
• Interim Wifi/Network Support
Brianne Froh
Help Desk Assistant
bfroh@kusd.edu
262-359-2425• Employee Online, BPlus, Frontline, Staff log in issues
• Help Desk Tickets
• Staff and student google access
• Infinite Campus Parent Portal accounts
• Class Link and NWEA access
Rebecca Goergen
Administrative Specialist
rgoergen@kusd.edu
262-359-7703• Support for building technicians
• Absence management for department and building technicians
• Department Budget/Purchasing
• General Office Support/Information
Mike Graziani
Regional Technology Support Technician
mgrazian@kusd.edu
262-359-8710• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory
James Hanrahan
Applications and Programming Support Coordinator
jhanraha@kusd.edu
262-359-7766• District Level Application/Development Support
• Infinite Campus District Administrator
• ClassLink Roster Administrator
• Supervise Central Enrollment
Kelly Hansche
Regional Technology Support Technician
khansche@kusd.edu
262-359-3491• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory
Keith Hotchkiss
System Support Specialist
khotchki@kusd.edu
262-359-7714• Spam Filtering/Web Review Support
• File Share Support
• Server Support
• Anti-Virus Support
• HVAC school systems Support
Jeri Jahns
Programmer Analyst
jjahns@kusd.edu
262-359-7708• Ensure accurate state reporting
• Demographics/Enrollment data
• Student Discipline data
• Student Roster data
• Career Tech data
• Import test and EL data into Infinite Campus
• Set up configuration of data sent to DPI
• Help support SQL and Microsoft Access databases
Michael LaMartina
Programmer Analyst
mlamarti@kusd.edu
262-359-2491• Progammer/Analyst creating internal applications
• Maintaining internal applications
• Data and app support for other departments
• Support Student Information System
• Build new applications as needed
Linda Patrick
Technology Support Technician – Special Education/Dimensions
lpatrick@kusd.edu
262-359-6122• Computer and Printer configuration/ deployment/ repair
• End-user support for client based software, hardware and connectivity
• Support for Chromebooks, iPads, Promethean, and Mobile Devices
Denise Shircel
Help Desk Technician
dshircel@kusd.edu
262-359-2460• Employee Online, BPlus, Frontline, Staff log in issues
• Help Desk Tickets
• Staff and student google access
• Infinite Campus Parent Portal accounts
• Class Link and NWEA access
Rick Stella
Regional Technology Support Technician
rstella@kusd.edu
262-359-7412• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory
Kathleen Ziebell
Central Enrollment Administrative Support
kziebell@kusd.edu
262-359-5842• Primary Central Enrollment contact
• Process online registration for students district wide
• Enroll new students into the district
• Maintain accuracy of student foster care placements district wide in Infinite Campus
• Assist school staff and parents with enrollment inquiries/scenarios/Campus portal accountsardware and software questions.
- Assist with imaging and maintaining computers
Technical services and support includes help desk, district technicians, programmers, and engineers.
- Computer configuration/ deployment/ repair
- Printer deployment/ repair
- End-user support for client based software, hardware and connectivity
- Wireless Support
- Mobile devices (Android, iOS)
Security provides the applications and access users need and maintains a safe and secure technology infrastructure.
- Anti-virus, anti-SPAM
- Firewall (Keeps out hackers)
- Security (Security of our data and computer systems)
- Website filtering
|
Kristopher Keckler • Overall Leadership for the Office of Information Services |
|
Shannon Bane • Support Staff with Infinite Campus questions and issues |
|
Tom Chiapete • Application Design, Implementation, and Testing |
|
Travis Ciesielski • Manage District Technicians and Support |
|
Samantha Daley • Technology purchases for schools and other departments |
|
Paul Darbutas • Supervision of Technology Support Technicians |
|
David Duffy • Application Management – Maintain/Manage non-student applications |
|
Keith Ebner • Exchange Email Support |
|
Brianne Froh • Employee Online, BPlus, Frontline, Staff log in issues |
|
Rebecca Goergen • Support for building technicians |
|
Mike Graziani • Supervision of Technology Support Technicians |
|
James Hanrahan • District Level Application/Development Support |
|
Kelly Hansche • Supervision of Technology Support Technicians |
|
Keith Hotchkiss • Spam Filtering/Web Review Support |
|
Jeri Jahns • Ensure accurate state reporting |
|
Michael LaMartina • Progammer/Analyst creating internal applications |
|
Linda Patrick • Computer and Printer configuration/ deployment/ repair |
|
Denise Shircel • Employee Online, BPlus, Frontline, Staff log in issues |
|
Rick Stella • Supervision of Technology Support Technicians |
|
Kathleen Ziebell • Primary Central Enrollment contact |