Information Services

The Help Desk is responsible for providing support to end-users via phone and email.

  • First level assistance with h

    The Help Desk is responsible for providing support to end-users via phone and email.

    • First level assistance with hardware and software questions.
    • Assist with imaging and maintaining computers

    Technical services and support includes help desk, district technicians, programmers, and engineers.

    • Computer configuration/ deployment/ repair
    • Printer deployment/ repair
    • End-user support for client based software, hardware and connectivity
    • Wireless Support
    • Mobile devices (Android, iOS)

    Security provides the applications and access users need and maintains a safe and secure technology infrastructure.

    • Anti-virus, anti-SPAM
    • Firewall (Keeps out hackers)
    • Security (Security of our data and computer systems)
    • Website filtering
    Information Services Staff
    Kristopher Keckler

    Kristopher Keckler
    Chief Information Officer
    kkeckler@kusd.edu
    262-359-6259

    • Overall Leadership for the Office of Information Services
    • Prepare Board Reports and provide presentations
    • Represent KUSD for various data related inquiries
    • Compliance regulator for state and federal requirements

    Shannon Bane

    Shannon Bane
    Programmer Analyst II
    sbane@kusd.edu
    262-359-7371

    • Support Staff with Infinite Campus questions and issues
    • Enter and maintain staff members and access in Infinite Campus
    • Verify and prepare all progress/report cards and transcripts for students
    • Create reports and analyze data for departments and schools

    Tom Chiapete

    Tom Chiapete
    Programmer Analyst II
    tchiapet@kusd.edu
    262-359-2489

    • Application Design, Implementation, and Testing
    • Data validity and security
    • SQL Reporting Services
    • Support for Infinite Campus and BusinessPlus

    Travis Ciesielski

    Travis Ciesielski
    Technology Support Program Manager
    tciesiel@kusd.edu
    262-359-7450

    • Manage District Technicians and Support 
    • District Technology purchases/Configuration
    • Google device and account administration
    • District Technology Assessment Coordinator
    • 1:1 Program Support/Device procurement

    Samantha Daley

    Samantha Daley
    Administrative Support
    sedaley@kusd.edu
    262-359-7373

    • Technology purchases for schools and other departments
    • Tracking and distributing technology orders
    • Device warranty administration
    • Manage device repair and tracking
    • Central Enrollment support

    Paul Darbutas

    Paul Darbutas
    Regional Technology Support Technician
    pdarbuta@kusd.edu
    262-359-7372

    • Supervision of Technology Support Technicians
    • Assign & Support HelpDesk Ticket System
    • Support Building Technology
    • Coordinate implementation of new hardware
    • Maintain Hardware and Software Inventory

    David Duffy

    David Duffy
    Database Manager
    dduffy@kusd.edu
    262-359-7380

    • Application Management – Maintain/Manage non-student applications
    • Develop, maintain, and manage district databases
    • Manage and assign user accounts for assigned applications
    • Integration of data across systems and applications

    Keith Ebner

    Keith Ebner
    Coordinator of Systems Support,Operations and Data Security
    kebner@kusd.edu
    262-359-6334

    • Exchange Email Support
    • System Backup and Restore
    • Data Security
    • Disaster Recover
    • Interim Wifi/Network Support

    Brianne Froh

    Brianne Froh
    Help Desk Assistant
    bfroh@kusd.edu
    262-359-2425

    • Employee Online, BPlus, Frontline, Staff log in issues
    • Help Desk Tickets
    • Staff and student google access
    • Infinite Campus Parent Portal accounts
    • Class Link and NWEA access

    Rebecca Goergen

    Rebecca Goergen
    Administrative Specialist
    rgoergen@kusd.edu
    262-359-7703

    • Support for building technicians
    • Absence management for department and building technicians
    • Department Budget/Purchasing
    • General Office Support/Information

    Mike Graziani

    Mike Graziani
    Regional Technology Support Technician
    mgrazian@kusd.edu
    262-359-8710

    • Supervision of Technology Support Technicians
    • Assign & Support HelpDesk Ticket System
    • Support Building Technology
    • Coordinate implementation of new hardware
    • Maintain Hardware and Software Inventory

    James Hanrahan

    James Hanrahan
    Applications and Programming Support Coordinator
    jhanraha@kusd.edu
    262-359-7766

    • District Level Application/Development Support
    • Infinite Campus District Administrator
    • ClassLink Roster Administrator
    • Supervise Central Enrollment

    Kelly Hansche

    Kelly Hansche
    Regional Technology Support Technician
    khansche@kusd.edu
    262-359-3491

    • Supervision of Technology Support Technicians
    • Assign & Support HelpDesk Ticket System
    • Support Building Technology
    • Coordinate implementation of new hardware
    • Maintain Hardware and Software Inventory

    Keith Hotchkiss

    Keith Hotchkiss
    System Support Specialist
    khotchki@kusd.edu
    262-359-7714

    • Spam Filtering/Web Review Support
    • File Share Support
    • Server Support
    • Anti-Virus Support
    • HVAC school systems Support

    Jeri Jahns

    Jeri Jahns
    Programmer Analyst
    jjahns@kusd.edu
    262-359-7708

    • Ensure accurate state reporting
    • Demographics/Enrollment data
    • Student Discipline data
    • Student Roster data
    • Career Tech data
    • Import test and EL data into Infinite Campus
    • Set up configuration of data sent to DPI
    • Help support SQL and Microsoft Access databases

    Michael LaMartina

    Michael LaMartina
    Programmer Analyst
    mlamarti@kusd.edu
    262-359-2491

    • Progammer/Analyst creating internal applications
    • Maintaining internal applications
    • Data and app support for other departments
    • Support Student Information System
    • Build new applications as needed

    Linda Patrick

    Linda Patrick
    Technology Support Technician – Special Education/Dimensions
    lpatrick@kusd.edu
    262-359-6122

    • Computer and Printer configuration/ deployment/ repair
    • End-user support for client based software, hardware and connectivity
    • Support for Chromebooks, iPads, Promethean, and Mobile Devices

    Denise Shircel

    Denise Shircel
    Help Desk Technician
    dshircel@kusd.edu
    262-359-2460

    • Employee Online, BPlus, Frontline, Staff log in issues
    • Help Desk Tickets
    • Staff and student google access
    • Infinite Campus Parent Portal accounts
    • Class Link and NWEA access

    Rick Stella

    Rick Stella
    Regional Technology Support Technician
    rstella@kusd.edu
    262-359-7412

    • Supervision of Technology Support Technicians
    • Assign & Support HelpDesk Ticket System
    • Support Building Technology
    • Coordinate implementation of new hardware
    • Maintain Hardware and Software Inventory

    Kathleen Ziebell

    Kathleen Ziebell
    Central Enrollment Administrative Support
    kziebell@kusd.edu
    262-359-5842

    • Primary Central Enrollment contact
    • Process online registration for students district wide
    • Enroll new students into the district
    • Maintain accuracy of student foster care placements district wide in Infinite Campus
    • Assist school staff and parents with enrollment inquiries/scenarios/Campus portal accounts

    ardware and software questions.

  • Assist with imaging and maintaining computers

Technical services and support includes help desk, district technicians, programmers, and engineers.

  • Computer configuration/ deployment/ repair
  • Printer deployment/ repair
  • End-user support for client based software, hardware and connectivity
  • Wireless Support
  • Mobile devices (Android, iOS)

Security provides the applications and access users need and maintains a safe and secure technology infrastructure.

  • Anti-virus, anti-SPAM
  • Firewall (Keeps out hackers)
  • Security (Security of our data and computer systems)
  • Website filtering
Information Services Staff
Kristopher Keckler

Kristopher Keckler
Chief Information Officer
kkeckler@kusd.edu
262-359-6259

• Overall Leadership for the Office of Information Services
• Prepare Board Reports and provide presentations
• Represent KUSD for various data related inquiries
• Compliance regulator for state and federal requirements

Shannon Bane

Shannon Bane
Programmer Analyst II
sbane@kusd.edu
262-359-7371

• Support Staff with Infinite Campus questions and issues
• Enter and maintain staff members and access in Infinite Campus
• Verify and prepare all progress/report cards and transcripts for students
• Create reports and analyze data for departments and schools

Tom Chiapete

Tom Chiapete
Programmer Analyst II
tchiapet@kusd.edu
262-359-2489

• Application Design, Implementation, and Testing
• Data validity and security
• SQL Reporting Services
• Support for Infinite Campus and BusinessPlus

Travis Ciesielski

Travis Ciesielski
Technology Support Program Manager
tciesiel@kusd.edu
262-359-7450

• Manage District Technicians and Support 
• District Technology purchases/Configuration
• Google device and account administration
• District Technology Assessment Coordinator
• 1:1 Program Support/Device procurement

Samantha Daley

Samantha Daley
Administrative Support
sedaley@kusd.edu
262-359-7373

• Technology purchases for schools and other departments
• Tracking and distributing technology orders
• Device warranty administration
• Manage device repair and tracking
• Central Enrollment support

Paul Darbutas

Paul Darbutas
Regional Technology Support Technician
pdarbuta@kusd.edu
262-359-7372

• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory

David Duffy

David Duffy
Database Manager
dduffy@kusd.edu
262-359-7380

• Application Management – Maintain/Manage non-student applications
• Develop, maintain, and manage district databases
• Manage and assign user accounts for assigned applications
• Integration of data across systems and applications

Keith Ebner

Keith Ebner
Coordinator of Systems Support,Operations and Data Security
kebner@kusd.edu
262-359-6334

• Exchange Email Support
• System Backup and Restore
• Data Security
• Disaster Recover
• Interim Wifi/Network Support

Brianne Froh

Brianne Froh
Help Desk Assistant
bfroh@kusd.edu
262-359-2425

• Employee Online, BPlus, Frontline, Staff log in issues
• Help Desk Tickets
• Staff and student google access
• Infinite Campus Parent Portal accounts
• Class Link and NWEA access

Rebecca Goergen

Rebecca Goergen
Administrative Specialist
rgoergen@kusd.edu
262-359-7703

• Support for building technicians
• Absence management for department and building technicians
• Department Budget/Purchasing
• General Office Support/Information

Mike Graziani

Mike Graziani
Regional Technology Support Technician
mgrazian@kusd.edu
262-359-8710

• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory

James Hanrahan

James Hanrahan
Applications and Programming Support Coordinator
jhanraha@kusd.edu
262-359-7766

• District Level Application/Development Support
• Infinite Campus District Administrator
• ClassLink Roster Administrator
• Supervise Central Enrollment

Kelly Hansche

Kelly Hansche
Regional Technology Support Technician
khansche@kusd.edu
262-359-3491

• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory

Keith Hotchkiss

Keith Hotchkiss
System Support Specialist
khotchki@kusd.edu
262-359-7714

• Spam Filtering/Web Review Support
• File Share Support
• Server Support
• Anti-Virus Support
• HVAC school systems Support

Jeri Jahns

Jeri Jahns
Programmer Analyst
jjahns@kusd.edu
262-359-7708

• Ensure accurate state reporting
• Demographics/Enrollment data
• Student Discipline data
• Student Roster data
• Career Tech data
• Import test and EL data into Infinite Campus
• Set up configuration of data sent to DPI
• Help support SQL and Microsoft Access databases

Michael LaMartina

Michael LaMartina
Programmer Analyst
mlamarti@kusd.edu
262-359-2491

• Progammer/Analyst creating internal applications
• Maintaining internal applications
• Data and app support for other departments
• Support Student Information System
• Build new applications as needed

Linda Patrick

Linda Patrick
Technology Support Technician – Special Education/Dimensions
lpatrick@kusd.edu
262-359-6122

• Computer and Printer configuration/ deployment/ repair
• End-user support for client based software, hardware and connectivity
• Support for Chromebooks, iPads, Promethean, and Mobile Devices

Denise Shircel

Denise Shircel
Help Desk Technician
dshircel@kusd.edu
262-359-2460

• Employee Online, BPlus, Frontline, Staff log in issues
• Help Desk Tickets
• Staff and student google access
• Infinite Campus Parent Portal accounts
• Class Link and NWEA access

Rick Stella

Rick Stella
Regional Technology Support Technician
rstella@kusd.edu
262-359-7412

• Supervision of Technology Support Technicians
• Assign & Support HelpDesk Ticket System
• Support Building Technology
• Coordinate implementation of new hardware
• Maintain Hardware and Software Inventory

Kathleen Ziebell

Kathleen Ziebell
Central Enrollment Administrative Support
kziebell@kusd.edu
262-359-5842

• Primary Central Enrollment contact
• Process online registration for students district wide
• Enroll new students into the district
• Maintain accuracy of student foster care placements district wide in Infinite Campus
• Assist school staff and parents with enrollment inquiries/scenarios/Campus portal accounts