Office of INFORMATION SERVICES
Services and Support
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Help desk The help desk is responsible for providing support to
end-users via phone and e-mail. ·
First level
assistance with hardware and software questions. ·
Assist with
imaging and maintaining computers ·
Maintain
Advisor |
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Enterprise applications Enterprise applications are software applications that
are used by multiple people in multiple buildings throughout the district. ·
Zangle
(Student Information System) ·
IFAS
(Accounting and Human Resources) ·
WinSNAP (Food Services) ·
Edulog (Transportation) ·
Destiny (Library) ·
Aesop
(teacher substitutes) ·
Exchange
(electronic mail) ·
SchoolMessenger
(community communications) ·
Advisor
(intranet) ·
MyLearningPlan (prof.devl.) ·
Enterprise
storage (over 50Tb) |
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Network/Operational
services Network services and operational services are
responsible for ensuring the district’s servers and communications equipment are
operational. ·
70 + miles
of fiber optic wide area network ·
43 local
area networks ·
Lightspeed
TTC (web and email filtering) ·
Backup and
Disaster recovery ·
Storage (monitor
and maintain storage for enterprise applications) ·
Account
management ·
42 wireless
networks ·
Guest
wireless network ·
Voice over
Internet Protocol phone system ·
End-user
support |
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Specialty & Instructional
applications Specialty & Instructional applications are
software applications used by specific schools or departments throughout the
district. ·
Heat (help
desk ticket system) ·
Child Plus (Headstart) ·
Goalview (IEP/Special Ed) ·
Plato ·
MyBigCampus |
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Database administration Maintain database performance, security, and
reliability for Zangle, IFAS, WinSNAP,
Edulog, Destiny and other enterprise applications. ·
Microsoft
SQL server 2005/2008 ·
SQL server
management ·
End-user
support |
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Technical
services and support Technical services and support includes help desk and
technicians. ·
Computer
configuration/ deployment/ repair ·
Printer
deployment/ repair ·
End-user
support for client based software, hardware and connectivity ·
Wireless ·
Mobile
devices (Android, iOS) |
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Applications development and support Applications development is responsible for developing
and maintaining applications based on end-user needs. ·
Reports development
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Web application
development ·
End-user
support for enterprise applications |
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Security Security provides the applications and access users
need and maintains a safe and secure technology infrastructure. ·
Security
(security of our data and computer systems) ·
Anti-virus,
anti-SPAM ·
Firewall
(keeps out hackers) ·
Website
filter |
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Order processing Order processing provides support for ordering
appropriate software and hardware. ·
Maintain
list of vendors and competitive pricing for technology products ·
Provide
users with technology related quotes ·
Create and
monitor technology related orders |
Vision
Create an exemplary technology environment which is acknowledged
for its breadth of tools, informational integrity, quality of services, and
ease of use.
Mission
It is the mission of the Information Services team to collaboratively
support student achievement and equality of services by providing the
technology environment our students, staff and community members require.