Services and Support

Help desk

The help desk is responsible for providing support to end-users via phone and email.

• First level assistance with hardware and software questions.
• Assist with imaging and maintaining computers
• Maintain Advisor

Enterprise Applications

Enterprise applications are software applications that are used by multiple people in multiple buildings throughout the district.

• Zangle (Student Information System)
• IFAS (Accounting and Human Resources)
• WinSNAP (Food Services)
• Edulog (Transportation)
• Destiny (Library)
• Aesop (teacher substitutes)
• Exchange (electronic mail)
• SchoolMessenger (community communications)
• Advisor (intranet)
• MyLearningPlan (prof.devl.)
• Enterprise storage (over 50Tb)

Specialty & Instructional Applications

Specialty & Instructional applications are software applications used by specific schools or departments throughout the district.

• Heat (help desk ticket system)
• Child Plus (Headstart)
• Goalview (IEP/Special Ed)
• Plato
• MyBigCampus

Technical Services and Support

Technical services and support includes help desk and technicians.

• Computer configuration/ deployment/ repair
• Printer deployment/ repair
• End-user support for client based software, hardware and connectivity
• Wireless
• Mobile devices (Android, iOS)

Security

Security provides the applications and access users need and maintains a safe and secure technology infrastructure.

• Security (security of our data and computer systems)
• Anti-virus, anti-SPAM
• Firewall (keeps out hackers)
• Website filter